Healthcare with heart

Teresa’s Story

CareSource 24 Hour Nurse Advice Line

Talk to a registered nurse anytime

With the 24-Hour Nurse Line, you can speak to a registered nurse about a variety of health issues —
whenever you need to. Plus:

Toll Free Icon

It’s toll-free

Call as many time Icon

You can call as many times as
you need — at no extra cost

Covered Family Icon

Your covered family members
can use it too

Call 678-214-7500

Since CareSource is a non-profit organization, their main goal is to keep members healthy. The partnership under Georgia Families, by the Georgia Department of Community Health (DCH) and CareSource, is organized to provide healthcare services for Medicaid and PeachCare for Kids eligible members who are uninsured and belong to lower income families.

What Do CareSource Plans Offer?

icon Care coordination

Care Coordination

icon Transportation benefits

Transportation Benefits

icon Programs for pregnant women n childern

Programs for Pregnant Women & Children


Rewards Program


Dental & Vision Coverage

Healthcare Referrals With CareSource

One of the great added benefits with CareSource is that members do not need referrals from their PCP to see a specialist within the CareSource network of providers. However, in some cases, a specialist may require a prior authorization, in which case this provider will direct the request to CareSource and once the request is approved, the specialist will provide the member with an appointment. For any services that are not detailed on the CareSource website or which are listed as “coming soon,” the member needs to call the toll-free number and confirm if the service is covert.

Most members covered by Medicaid and PeachCare for Kids are required to make copayments. Depending on the service the copayments are either fixed or as a percentage of the cost of the service. For families where a member is also covered by additional insurance plans, Member Services will help plan members to coordinate pay claims as well as benefits.


CareSource Healthcare Customer service number in Atlanta, Georgia, is 678-214-7500. It is open for business from 8:00 am to 5:00 pm Monday through Friday except for holidays. CareSource, leading with heart, is nationally recognized for leading the industry in providing member-centric health care coverage. The company’s managed care business model was founded in 1989. CareSource is one of the nation’s most extensive Medicaid-managed care plans. The company has built a legacy of providing quality healthcare coverage for Medicaid consumers. In addition to Medicaid coverage, CareSource has a diverse offering of insurance plans on the Health Insurance Marketplace. The company also offers Medicare Advantage plans that help consumers close the gap in coverage as they age. CareSource serves over 2 million members across six states, supported by a growing workforce of 4,500.

Additional CareSource Benefits

There are many additional benefits covered by CareSource with specific levels of service for family planning and maternity. These are meant to ensure that mothers and future mothers are at their healthiest prior to pregnancy, during pregnancy, and following the birth of a child. Members do not need prior approval from CareSource and these providers are not required to be within the network.

Additional benefits include dental and vision care as well as the rewards for wellness program. A transportation service provides rides to and from healthcare appointments for Georgia Medicaid plan members. Complete up-to-date information, as well as plan member documents, are available on the CareSource website at or by calling their toll-free line.

pregnant woman check-up

Frequently Asked Questions

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